عربى

Job Details

1421 - Customer Care Representative - موظف خدمة العملاء

Job Family: Customer Care
City: Egypt - Cairo
Closing Date: 31-Dec-2017
Know Your Future Company i2 is the market leader and industry benchmark for distribution of mobile technology products and services in Egypt.
Your Job:

As a Customer Care Representative, you will be responsible for handling all customer's requests in your store in a courteous and professional manner.

Your responsibilities will include but not limited to attracting potential customers, opening new accounts and resolving product or services problems. You will also make recommendations to management for new products or services. You will display excellent quality standards along with maintaining a great level of team work. For more information about your future job, click here.

Your skills and experience:

You hold a Diploma with a minimum of 1 year of experience in a similar role. You are confident using Microsoft applications and are generally interesting with new technological products and services.

Arabic is your mother tongue and you have a good command of English. You are very well organised possess display excellent communication skills with an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work in a team.

وظيفتك:

يقع ضمن مهام موظف خدمة العملاء مسؤولية التعامل مع طلبات العملاء في المتجر بصورة مهنية ولبقة. وتتضمن مسؤولياتك على سبيل المثال لا الحصر جذب العملاء المحتملين، وفتح حسابات جديدة، وحل المشاكل المتعلقة بالمنتجات أو الخدمات، بالإضافة إلى تقديم التوصيات للإدارة حول منتجات وخدمات جديدة. ويتوجب عليك الالتزام بأعلى معايير الجودة والحفاظ على روح العمل الجماعي. للمزيد من المعلومات حول منصبك، يرجى النقر هنا.

مهاراتك وخبرتك:

يجب أن تكون حاصلاً على شهادة دبلوم وتتمتع بخبرة لا تقل عن سنة واحدة في منصب مشابه. وعليك أن تتقن استخدام تطبيقات "مايكروسوفت"، وأن تمتلك الرغبة في التعرف على الخدمات والمنتجات التكنولوجية الحديثة. يجب أن تكون لغتك العربية هي اللغة الأم مع القدرة على التواصل الجيد باللغة الإنجليزية. عليك أن تكون منظماً وتتمتع بمهارات تواصل ممتازة، وأن تظهر سلوكاً إيجابياً وحماسياً وقدرة على العمل ضمن فريق.

Note: you will be required to attach the following: 1. Resume / CV
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